Reference

Privacy Policy for Your 138klub Account

One 138klub account connects live tables such as Speed Blackjack, slots like Wins of Fortune, and sportsbook picks such as Tennis Betting; this Privacy Policy shows what data…

Account data explainedCookie choicesPayment privacySupport contact paths
138klub Privacy Policy for Your 138klub Account
CONTACT ROUTES

Privacy Help Through Local Channels

A privacy question should not sit behind a general queue, so we give you direct routes for account-data requests.

Live chat Use live chat from 09:00 to 01:00 WIB and ask for privacy help.
Email request Email [email protected] with the subject Privacy request when you need a written reply.
Account menu Open Account > Profile > Privacy to check editable details and contact settings.
ACCOUNT CARE

What We Do With Your Data

Good privacy handling is practical: collect less, check access, and keep records only while they serve a clear purpose.

Data we collect

We collect profile details you give during account creation, login records, device signals, payment references, and support messages.

Payment records

DANA, OVO, GoPay and QRIS activity creates references, timestamps, and status markers in your wallet record.

Cookie controls

Cookies keep your session active, remember language choices, and help us spot unusual device activity.

Account security

We check username, phone, device record, and recent wallet activity before changing sensitive details.

Retention rules

We keep account and payment records while they are needed for wallet checks, dispute handling, security investigations, or legal duties.

Change requests

You can ask us to correct profile details, receive a copy of account data, or remove data that is no…

Privacy Policy Questions Before You Join

Before you open an account, you may want to know exactly what happens to your profile, wallet, and device data. These answers focus on practical privacy steps: what we collect, why payment records are kept, how cookies behave, and how you can ask us to correct or remove details linked to your account.

It covers account profile details, login records, device signals, cookie data, payment references, game-session records, and messages you send to support. We link each type to account access, wallet checks, security, or legal record duties.

We may request identity or bank-name details when withdrawal checks, account recovery, or fraud prevention require a stronger match. Those details are used for verification and are not used to change your game choices.

We receive only the payment data needed to match your 138klub wallet record, such as transaction reference, time, status, and amount. We do not see your full DANA, OVO, GoPay, or QRIS account activity.

Yes, start in Account > Profile > Privacy or contact [email protected]. We verify the request first, then correct, export, or remove data where account security duties and legal record rules allow.

Cookies keep you logged in, remember language settings, and help us recognise unusual device changes. If you clear cookies in your mobile browser, you may need to sign in again and confirm the device.

Access is limited to staff roles that need the record for wallet checks, dispute handling, security review, or support replies. We separate game-session records from payment tools where our system design allows it.

Use live chat from 09:00 to 01:00 WIB for quick identity checks, or email [email protected] for written requests. Include your username, registered phone, and the privacy action you want us to handle.